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Sony fixes DSC-F717 Cyber-shot Focus issue

Sony announces that initial production of Sony's DSC-F717 Cyber-shot digital still cameras have displayed inaccurate focusing under certain limited conditions. Right now, only Sony USA and Canada have published information on this issue.
Update: Sony Europe has now published information on this Focus issue support. Click the image to see if the problem is applicable to your Sony DSC-F717┬╗
Sony fixes DSC-F717 Cyber-shot Focus issue - digital camera and photography news

PRODUCT INFORMATION

Sony Europe

Description:  The Auto Focus (AF) of my DSC-F717 does not function properly.

Answer:
The initial production of Sony's DSC-F717 Cyber-shot┬« digital still cameras have displayed inaccurate focusing under certain limited conditions.  These conditions include ambient light low enough to activate the Hologram AF, at short distances, and higher zoom settings.

Although these circumstances are limited, Sony will offer a parameter adjustment to the Hologram AF system for end users . If you have DSC-F717 with the serial number shown below, please contact your local CIC to get informed about the service solution.

Serial numbers of products with this symptom:
1710001 to 1724200   1850001 to 1851100
1851152 to 1851232   1851365 to 1851450
1860001 to 1861526   1861530 to 1861532
1861534  
1861536 to 1861540   1861544 to 1861545
1861547 to 1861548   1861551 to 1861792
1861801 to 1862064   1862088 to 1862099

Although these circumstances are limited, Sony will offer a parameter adjustment to the Hologram AF system for end users .If you have DSC-F717 with the serial number shown below, please contact your local CIC to get informed about the service solution.

The camera serial number falls into the below range:
1320001-1320404 1320407
1320409-1320422 1320424-1320425
1320427-1320430 1320432
1320434-1320440 1320442-1320463
1320465-1320468 1320470-1334250
1334801-1334900 1335251-1337694
1337883-1338610 1339051-1339550

Images are out of focus when using Hologram AF, typically, but not limited to, short distances and higher zoom settings. This issue will not occur with Hologram AF selected "off". If your camera does meet the above criteria, please contact Sony to arrange for service. The inaccurate focus is the result of an improper Hologram AF focus parameter. The parameter can be adjusted by Sony Service Centers or Sony Authorized Service Centers in accordance with Sony's limited warranty. Sony is providing express pick-up and return shipment service for these cameras to correct this focus issue. Please contact the Sony Customer Information Services Center for further assistance at 1-888-449-7669.


Sony Canada
The camera serial number falls into the below range:

1690001 to 1690702
1690707
1690709
1690714
1690716 to 1690718
1690720
1690722 to 1690832
1691001 to 1691068
1691077 to 1691088

Although these circumstances are limited, Sony will offer a parameter adjustment to the Hologram AF system for end users in accordance with its limited warranty, through Sony Service Centers and Sony's Authorized Service Centers. Customers with DSC-F717 within the listed serial number range who experience this problem can call Sony's Customer Information Service Center at 1-800-222-7669 to request expedited service.
November 4, 2002
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