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Notice to Owners of Ricoh Digital Camera

Ricoh has posted their Service Notice on the CCD problems to the owners of the following Ricoh digital cameras:

Ricoh Caplio RR30
Ricoh Caplio 300G
Ricoh Caplio G3/G3 model M/G3 model S/ProG3
Ricoh Caplio G4/G4 wide
Ricoh Caplio 400G wide
Ricoh Caplio RX

Ricoh will offer a free out of warranty repair on the digital cameras that exibits the CCD problems...
For further assistance, please contact Digital Camera Support.

PRESS SUMMARY

Thank you for your support and patronage of Ricoh products.

With an investigation on the image sensor device, or CCD, it has recently come to our attention that a limited number of the products below (Applicable Products) that incorporate CCD of specific production lots may exhibit the following condition:

When the product is used in camera mode, the LCD panel exhibits either a distorted image or no image.

We have determined that this condition occurs only in a limited number of units, but may be accelerated if the units are exposed to high temperature and humidity environments.

In an effort to ensure customer satisfaction, Ricoh has elected to offer a free out of warranty repair to the owners of applicable products exhibiting this problem with the CCD.

Thank you for your understanding of this situation.

Sincerely,
Ricoh Co., Ltd


Applicable Products:  

Caplio RR30
Caplio 300G
Caplio G3/G3 model M/G3 model S/ProG3
Caplio G4/G4 wide
Caplio 400G wide
Caplio RX

Additional information: For further assistance, please contact Digital Camera Support.
October 13, 2005
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