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Canon issues Service Notice for the PowerShot A650 IS

Canon has issued a Service Notice for a number of Powershot A650 digital cameras. When you are shooting with the vari-angle LCD monitor open in bright light or sunny conditions with light shining on the back of the camera, an effect such as that pictured here can occur in images taken with the PowerShot A650 IS. As a temporary solution you can of course avoid this phenomenon by shooting with the LCD monitor closed. The affected cameras have a zero in the fifth digit from the left in the manufacturing number...

SUMMARY

Canon issues Service Notice for the PowerShot A650 IS - digital camera and photography newsTo owners of the PowerShot A650 IS digital camera:

Thank you for using Canon products.

We have recently discovered that, under specific shooting conditions a problem may occur in images taken with this product. The details of this problem are described below.

Phenomenon

When shooting with the camera's variangle LCD monitor open under sunny skies, where sunlight shines directly on the exposed back of the camera, problems like the one shown in the image (1) may occur.

Affected Cameras

Powershot A650 IS digital cameras that have a zero in the fifth digit from the left (xxxx0xxxxx) in the serial number listed on the bottom of the camera are affected. See image (2)

However, even for cameras with the serial number described above, if there is a marking on the inside of the battery cover like the one in the image below, this problem has already been corrected and the camera may be used as is. See image (3)  


Support USA

Canon USA, Inc. will repair affected cameras for residents in the USA and Puerto Rico free of charge at our Factory Service Centers.
Please note that if you use an affected camera without repairing it first, you can work around this problem by shooting with the varyingly LCD monitor closed, as shown in image (4)


Support Europe

Canon Europe is currently making preparations to repair these products free of charge. As soon as those preparations are complete, Canon will notify you about the details and procedure through this site.

In case you have questions about this or other issues, please contact Technical Support using the button at the end of this message. Alternatively you can also call our Helpdesk. Please click here for the phone number.


Please accept our sincerest apologies for any inconvenience this problem may have caused. Canon will spare no effort in our quality management to make sure you can use Canon products with complete confidence.
October 8, 2007
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