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Canon to resolve EOS-1D Mark III mirror mechanism issue

Canon has now indentified and resolved the AutoFocus problem in the EOS-1Ds Mark III digital SLR. Canon has found that some cameras have an adjustment problem with the mirror for AF. The adjustment problem means for the affected products that the focus is not stable or that the Auto Focus tracking is not right when using the AI servo continuous shooting under high temperatures in particular. Cameras with a serial number between 501001 and 546561 could contain one of the AF mirrors with the adjustment problem...
Details and background at RobGalbraith.comSERVICE NOTICE

After a thorough investigation, we have found that some EOS-1D Mark III cameras may have an issue with the mirror mechanism, which is part of the autofocus optical system. This issue may cause inconsistent focusing accuracy or inconsistent focus tracking with moving subjects when using AI-Servo AF and continuous shooting modes, particularly in high temperatures.

The EOS-1D Mark III cameras that could have this problem can be identified by serial number: If the serial number on the bottom of the camera is between 501001 and 546561, the camera might require an adjustment of its AF mirror mechanism. Please note that the issue occurs only in some EOS-1D Mark III cameras within this serial number range. If you are satisfied with the AF performance of your EOS-1D Mark III camera now, it will not be necessary to have it repaired for this issue.

We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

Support statement US:

Starting in late November, we will offer repairs free of charge for customers who have affected products and are experiencing this problem. We will announce additional details on our Web site as soon as they become available.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. For more info click here

Support statement EU:

For customers who have affected products and are experiencing these problems, we are making preparations to offer free of charge repairs planned to start from late November. We will announce additional details about the repair process on our Web site as soon as they become available.

In case you have questions about this or other issues, please contact Technical Support. Alternatively you can also call our Helpdesk. For more info click here

Additional information: Details and background at RobGalbraith.com
November 2, 2007
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