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Sony issues Service Notice on Cyber-shot DSC-W170

Sony has issued a service notice for the Cyber-shot DSC-W170 digital still cameras. A limited number of these cameras may exhibit peeling of the metal plating on the bezel surrounding the lens, resulting in splinters. Sony will offer free service to replace the front cabinet, including the bezel, on units that fall within the affected serial number range. The serial numbers of the affected camera are listed in the Service Notice and apply to the Red, Gold and Black color models. The Silver color models are not affected...

OVERVIEW

Check-out the Sony DSC-W170 specifications & reviewsNotice Regarding DSC-W170 Metal Plating

Thank you for your continued interest in Sony® products.

Sony has recently discovered that some DSC-W170 Cyber-shot® digital still cameras may exhibit peeling of the metal plating on the bezel surrounding the lens, resulting in splinters.

In its continuing effort to ensure customer satisfaction, Sony will offer free service to replace the front cabinet, including the bezel, on units that fall within the affected serial number range.
Note: For any other issues, the terms and conditions of the limited warranty apply.

We apologize for any inconvenience this may have caused and thank you for your kind understanding and cooperation.


Symptom and Cause

With certain DSC-W170 cameras, the metal plating on the bezel surrounding the lens may peel, causing splinters.
This is caused by thin metal plating combined with the bezel's grooved surface.

Affected Cameras

US: See US Service Notice
EU: See EU Service Notice

Resolution
   
Sony will replace the front cabinet, including the affected bezel, on all DSC-W170 cameras in the serial number ranges listed above through August 31, 2012 regardless of whether the camera exhibits the symptom. Additionally, Sony will cover all costs associated with shipping the product to Sony for repair, but you must follow our procedure for obtaining a shipping label.

US: See US Service Notice
EU: See EU Service Notice

Additional information: Check-out the Sony DSC-W170 specifications & reviews
August 21, 2009
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