Most recent digital camera and imaging news items - RSS Digital camera and imaging news items - HTML
Bookmark and Share

Canon issues Service Notice for PowerShot G10 cameras

Canon has released a Service Notice for the PowerShot G10 digital camera. For a limited number of these cameras Canon has discovered that in some rare instances, lines may appear in images captured.
The affected cameras can be identified by the Serial Number where the 4th and 5th digits are in a specific range. You should check the serial number on the bottom of the camera to see if your camera is affected.
Canon will provide free repairs for affected PowerShot G10 cameras...
Check-out the Canon PowerShot G10 specifications & reviewsFree repairs will be provided for affected products (Make sure to check all conditions below!).

US Support:
Check-out this Canon US Service Notice

EU Support:
If you own an affected product and wish to arrange for service, please click here to find an authorised service facility.

Service Notice

We have discovered that in rare instances, lines may appear in images captured by some units of the PowerShot G10 digital camera. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

Phenomenon:
As shown in the following image, lines may appear in images captured with some PowerShot G10 digital cameras.

Notes:
• This phenomenon does not occur in all images.
• This phenomenon is not caused by the camera settings.
• The length of lines that appear in images differs depending on the subject.
• Images that exhibit this phenomenon cannot be fixed.

Affected products:
Products whose 4th and 5th digits from the left indicate the following numbers may be affected. Please check the serial number on the bottom of the camera to see if your camera is affected.

Examples:
***50*****, ***51*****, ***52*****, ***53*****,
***80*****, ***81*****, ***82*****, ***83*****  

Among products with the serial numbers described above, if there is a marking on the lens side inside the battery cover like the one in the image below, the issue has already been corrected, and you may continue to use your camera as is with no further action required.

Products that have a marking on the lens side inside the battery cover are not affected (indicated by the red circle in the image).

The marking on the LCD monitor side is not related to this phenomenon * (indicated by the blue circle in the image).
* For details about the marking on the LCD monitor side, please click here.

We would like to offer our apologies to customers that have an affected product. Canon will continue to strive to provide our customers with high quality products that they can use with confidence.

Additional information: Check-out the Canon PowerShot G10 specifications & reviews
April 28, 2009
go to top of page