Most recent digital camera and imaging news items - RSS Digital camera and imaging news items - HTML
Bookmark and Share

Canon service notice on EOS 5D main mirror detachment

Canon Europe and US have released a service notice for their EOS 5D digital SLR cameras.

It has been discovered that, in rare instances, the main mirror of some cameras may detach due to deterioration in the strength of the adhesive.

Canon will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected EOS 5D cameras, you should contact Canon's Customer Support Center...

OVERVIEW

Checkout the Canon EOS 5D specifications & reviewsEU Service Notice: EOS 5D: Main Mirror Detachment

The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive.

Customer support:
We will repair and reinforce the mirror portion of the affected products free of charge. Reinforcement parts will be attached to the right and left sides of the mirror as shown in the images.

Repairs will be possible as of Monday 9th February 2009. If you own one of the affected products, please contact one of our Authorised Service Facilities.

If you have questions regarding this phenomenon or would like additional details please contact our HelpDesk.

We offer our sincerest apologies to those customers who have been inconvenienced by this issue.  Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.


US Service Notice: EOS 5D: Main Mirror Detachment
 
We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon
The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected products
EOS 5D Digital SLR cameras whose main mirror has detached.

User Support
We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.

We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries
Customer Support Center
1-866-422-2965 (toll free)
8:00 a.m. - Midnight, EST (M-F)
10:00 a.m. - 8:00 p.m., EST (Sat.)
Email: carecenter@cits.canon.com

Additional information: Checkout the Canon EOS 5D specifications & reviews
February 5, 2009
go to top of page